IT Service for Hospitality & Retail Businesses
When your business network is down, it doesn’t take long for your front-line staff to hear all about it from your guests.
In today’s world of online reviews and immediate demands, you need to know that your customer-facing teams can offer the highest possible service levels at all times. If they’re unable to place orders, look up reservations or otherwise can’t access your vital business systems — it doesn’t take long for frustration to build with your guests. The team at Rea & Associates understands the importance of proactive IT support that helps streamline processes and provide your business with highly stable and reliable systems.
Dedicated IT Service for Hospitality & Retail Businesses
Whether you’re operating a boutique hotel or dozens of high-rises, your technology is an integral part of delivering an exceptional guest experience that will drive repeat visits. Creating that scalable infrastructure requires a range of services:
- Reduce downtime with secure, reliable backups, active network management and disaster recovery strategies
Improve system availability with lightning-fast response times for help desk requests
- Create efficiencies throughout your business by streamlining workflows, reporting and audit requirements
- Refine internal solutions, paring back redundancies and ensuring that external integrations are fully vetted and secure
- Increase collaboration through the introduction of cloud storage and shared productivity software
- Gain access to the IT expertise that you need in a variety of fields and platforms
- Active reporting and monitoring to identify potential threats and quickly respond
- Mobile device, WiFi and IoT management, including patch application and proactive updates to ensure continued security
- End-to-end cybersecurity solutions that provide a 360-degree net of protection around your sensitive business data and critical systems
Creating user-friendly IT service hospitality & retail teams requires listening and interaction at each stage of discovery and implementation. At Rea & Associates, we have decades of experience working with the hospitality & retail industry and have a thoughtful understanding of the challenges and opportunities you face on a daily basis.
Creating a Secure and Reliable Network for Hospitality & Retail
Not surprisingly, the retail and hospitality landscape is quite lucrative for cybercriminals with nearly 13% of all cyberattacks hitting these industries. The high demand for quality customer data makes these sectors particularly attractive, especially as security often lags behind the thousands of new malware variants that are created and unleashed every day. The high turnover associated with these industries is yet another factor in the equation, as ongoing training is required to help protect your business against emerging threats that are often launched via email or a single click.
The hospitality and retail industries don’t slow down, and you can’t afford a less-than-speedy network. Creating amazing guest experiences starts with a secure, reliable and fast infrastructure and the team at Rea & Associates can help. We work with small to mid-size businesses in Ohio and across the country to create a comprehensive approach to your network and help desk support. Our friendly and knowledgeable technicians are dedicated to helping your business grow both now and in the future. Contact us today at (330) 236-1011 for more information or to claim your free initial consultation.