Business VoIP Services

Get the Best Calling Features with Business VoIP Services

Connecting your company with your customers and vendors has never been easier than with advanced calling features available with business VoIP services.

In a traditional business environment in the 1980s, employees are in the office for most of the working day with easy access to their desk phones. If the individual was unavailable, callers knew to leave a message and their call would be returned shortly . . . or not. When you fast forward to today, there are dramatic differences in the way people are expected to conduct business.

Customers are no longer satisfied with waiting up to 12 hours to receive a response, and employees are just as likely to be working from their corner coffee shop than physically in the office. Complex conference calls are the norm instead of the exception, and there’s a higher expectation in terms of technology from business VoIP services (Voice over IP) and phones. With this changing technology landscape, it’s good to know that VoIP technology has the flexibility to meet the demands of today’s mobile workforce.

Technology’s Evolving Role in Communications

Business infrastructure has long been the realm of IT teams, but business communications are often a grey area that might be part of an operations team or building maintenance.

This is shifting as the role of technology in communications evolves, becoming a much more technical configuration of software and services as opposed to the physical installation of hard-lines for telephones. Video conferencing is a key driver for business, allowing remote teams to seamlessly communicate and collaborate without incurring the high costs associated with travel. Faxes and voice mails are likely to be transcribed and delivered as emails, allowing phone-averse businesspeople to quickly respond to requests that are volleyed at all hours of the day or night. Fortunately, VoIP telephony provides a greater degree of flexibility than more traditional PBX systems, also allowing companies to more quickly scale their operations in either direction without an extreme outlay of capital.

Business VoIP Services Offer Exceptional Benefits

Also known as internet telephony, VoIP has captured a massive portion of the telecommunications market with an estimated 72.2 million subscribers, with an estimated market cap of over $55 billion by 2025. When you consider all of the benefits offered by this adaptable technology for small to mid-size businesses, these numbers are not surprising.

• Managing voice calls with strictly internet-based telephony is cost-effective, if not free
• Additional calling features include transferring calls, auto-attendant phone menus, video conferencing and more
• Users have advanced options for mobility such as call forwarding, file sharing, email and remote conferencing
• Call clarity is often improved over traditional communication methods
• VoIP telephony may allow you to present a more professional “face” for your organization, allowing you to stack up admirably against larger competitors

Maintaining a clear flow of communication between teams and with external customers is a crucial component of the superior experience demanded by discriminating customers. Business VoIP services from Rea & Associates provides you with peace of mind and the knowledge that consistent operations and unrivaled support are only a phone call away. Learn more on how Managed IT Services can help your business.

You can reach the Rea & Associates telephony professionals at 330-271-6980 or via email to info@arcistg.com to schedule your free initial consultation or to see how VoIP can reduce overall communication costs, improve call clarity and support multitasking for your teams.